will att replace my blackberry curve 8310?
by admin on Jan.02, 2009, under BlackBerry Questions
atomicavocado asked:
will att replace my 8-month old blackberry curve 8310 if the buttons on it (such as the call and end button) have fallen out? it also has software problems, like deleting my messages. if not, then does anyone know when the new blackberry curve 8900 will be coming out? thanks.
Jackie
will att replace my 8-month old blackberry curve 8310 if the buttons on it (such as the call and end button) have fallen out? it also has software problems, like deleting my messages. if not, then does anyone know when the new blackberry curve 8900 will be coming out? thanks.
Jackie
3 comments for this entry:
January 4th, 2009 on 7:57 pm
YES
They have to replace it ONLY if you have a PROTECTION PLAN
Your software problem may be a VIRUS that is what was wrong with mine. I was sent a corrupt file.
FYI
Blackberries are the worlds Crappiest Phones
I was told by my Customer Service Rep that NO ONE should buy a BLACKBERRY because they are for Show NOT Function
January 7th, 2009 on 8:41 pm
All cell phones come with a 1 year manufacturers warranty, just call customer service & tell them about the buttons. You probably will have to do a phone exchange!!!
January 10th, 2009 on 10:08 pm
If the device is less that a year old and it is not due to physical damage then you may be eligible for a warranty replacement. Call 1-800-01-1101 fir the Warranty Service Center. The issue with it deleting messages is not a device problem. They are designed to do that when the memory gets too full.
Symptom:
Call Log Entries and Messages Auto Delete Due to Low Memory for a RIM BlackBerry
Lost call log / Automatically deleted call log
Lost SMS Text or e-mail Message / Automatically deleted SMS Text Message or e-mail
BlackBerry Deletes Call Log
BlackBerry Deletes, Deleted, or Deleting SMS or e-mail
Cause:
Cause 1
All RIM BlackBerry devices with handheld software version 4.2 or later utilize Low Memory Manager (LMM). Once the device memory reaches a threshold of 800kb or less, LMM will automatically remove data in order of importance to free up device memory. Once the device has reached full capacity, the device will not be able to store any new data such as SMS text, email, call log entries, etc. This is a list of the items which may be deleted:
Low Priority: Delete attachment data, browser cache
Medium Priority: Delete old calendar entries
High Priority: Delete oldest e-mail messages
NOTE: Saved messages will not be deleted. This list is not complete as there may be other items such as SMS text or call log entries which may be deleted.
Cause 2
Switching between two applications on the device using ALT+ESC approximately 25 times will cause a memory leak. From this point on, switching applications on the device will cause an hourglass to appear for an extended period of time, which causes a large decrease in memory on the device. There is no ETA for resolution at this time.
Fix:
If the BlackBerry device becomes low on memory, perform the following
Check the available memory on the RIM BlackBerry.
Configure application options to reduce device memory used:
Configure Calendar options to keep appointments 60 Days or less.
Configure Call Logging options to Missed Calls or None.
Configure Media options for “Device Memory Limit” and “Reserved Picture Memory”.
Configure Message options to keep messages 30 Days or less.
Configure Picture options to “Store Pictures” to On Media Card.
Clear the browser cache and cookies.
Transfer media files from the device to the computer.
Delete media files, such as music, pictures, ringtones, or video
Uninstall or remove programs that are not used often, such as games or third-party applications.
NOTE: BlackBerry Sample Video may be removed by this method.
Perform a hard reset.
Check the available memory after the hard reset.
Remove unused languages
For RIM BlackBerry devices using Multilanguage Handheld Software version 4.2 or later, perform the following:
Scroll to and select the BlackBerry Setup icon (to select press the trackball in).
Scroll to and select the Setup Wizard icon.
On the “Language Removal” screen, uncheck any languages that will not be used.
Complete the remainder of the Setup Wizard.
For RIM BlackBerry devices using Handheld Software version 4.2 or later, uninstall languages using BlackBerry Desktop Manager Application Loader.
If the issue still persists, perform the following, checking the available memory after each step
Perform a hard reset.
Remove Phone Call and SMS log databases from the BlackBerry device using BlackBerry Desktop Manager Backup and Restore.
Perform an application load to erase all applications and install the latest BlackBerry Handheld Software.